Returns & Exchanges

Crockett & Jones offers a straightforward return policy for unworn items in their original condition within 28 days of purchase. We are committed to ensuring you are completely satisfied with the fit and craftsmanship of our fine English footwear.

Return Process

• 1.
  Check Eligibility

  Ensure your footwear is in pristine, unworn condition and includes all original packaging, including the box and dust bags.

• 2.
  Complete Return Form

  Fill out the returns documentation included in your original shipment, clearly indicating whether you require an exchange or a full refund.

• 3.
  Package and Label

  Securely repackage your items and attach the provided return shipping label to the outside of the parcel, ensuring old labels are covered.

• 4.
  Dispatch and Tracking

  Drop off your package at an authorized courier point and retain your proof of postage until your refund or exchange has been processed.